What Should I Do If My Order Hasn't Arrived?
Please check the estimated shipping time
Before contacting us, please review the estimated shipping schedule for your order. You can find this information on each product’s “Estimated Delivery Time” section or on the cart page after adding the item to your cart.
Please note that we begin arranging stock after your order is placed, so the processing time may vary depending on item availability and supplier.
The shipping timeframe is an estimate and not a guaranteed delivery date. Therefore, we do not send individual notifications for delivery delays. Additionally, delivery times may vary due to weather or other unforeseen circumstances.
If you ordered multiple items, your order will be shipped together based on the item with the longest estimated shipping time.
If the estimated shipping time has passed significantly
If you have checked the above and your order is significantly delayed beyond the estimated shipping timeframe, we sincerely apologize for the inconvenience.
Please contact us via the inquiry form and be sure to include your order number.
