A: As we process orders immediately upon receipt due to international shipping, cancellations are generally not possible. However, depending on the shipping status, we may be able to accommodate your request. Please contact us via the form below to inquire about your specific order.

A: If you haven't received an email from kocol, please check the following and adjust your settings accordingly:

The following might be the reasons for not receiving an email.

1. Check your spam/junk folder: The email may have been filtered into these folders.
2. Verify your email domain settings: Your domain settings might be blocking our emails.

Please ensure that your email settings allow emails from our address. If you're unsure how to do this, please contact your mobile carrier or email provider for assistance.

If you still haven't received the email after checking these settings, please contact us via the "Contact Us" form so we can investigate further.

A: For details on your order's delivery, please refer to the "Delivery Information" section on each product page, as well as the shipping estimates provided on the cart page and in your order confirmation email.

Please note that these are estimates, and actual delivery times may vary due to stock availability, sourcing, weather conditions, or other factors.

If you ordered multiple items, they will be shipped together according to the latest estimated delivery date.

A: Please note that we do not accept delivery date requests.

A: Unfortunately, we do not offer gift wrapping services at this time.

A: At kocol, we generally do not accept refunds, exchanges, or returns for customer convenience.

While we make every effort to ensure the quality and delivery of our products, we will offer exchanges or refunds for defective products or items that differ from the order.

Refund, Exchange, and Return Eligibility

Cases eligible for refunds, exchanges, or returns:

• The delivered product was damaged
• The delivered product differs from the ordered item
• The product specifications (size, etc.) differ from the product page description.

Cases ineligible for refunds, exchanges, or returns:

• The product has been used
• More than 8 days have passed since delivery
• The delivered product does not match the customer's expectations
• The customer made an ordering mistake

Refund, Exchange, and Return Procedure

If you receive a defective product or an item that differs from your order, A: we will promptly provide an exchange or refund. Please contact us through the inquiry form within 7 days of receiving the product.

A: We do not accept returns or exchanges for reasons other than defects or incorrect items.

A: Due to system limitations, we are unable to change payment methods after an order has been placed.

A: You can enter your coupon code in the "Coupon Code" field on the shopping cart page.