Troubleshooting Email Delivery Issues

If you are not receiving emails from kocol, such as order confirmations, please review the following and adjust your settings accordingly.

There are several possible reasons why you may not be receiving emails:

1. Emails may be filtered into your spam or junk folder.
2. Your email domain settings may be blocking our emails. Please ensure that "kocol.shop" is added to your safe sender list.

We apologize for the inconvenience, but please check your email reception settings and make any necessary changes. As the specific settings vary depending on your mobile carrier or email provider, please contact their support or refer to your service documentation for instructions.

If you continue to experience issues after changing your settings, please contact us via the "Contact Us" page for further assistance.