User Guide

About color <br/>The color indications are based on the colors managed by our company.
The color displayed may differ from the official color display of the brand or the color of the product. The product images are posted in colors as close to the actual product as possible. Even if the color name is the same, the color may vary depending on the product, so please check the "enlarged image" on the product page for the color.
*Please note that the color of the product may differ depending on your monitor settings.

About size <br/>For product size, please refer to the "Product Specifications" on the product page.
*Depending on the product, there may be an error of 1 to 2 cm.
*Please note that we do not accept exchanges for products if the size does not fit.

• Some products are manufactured overseas, so there may be individual differences in color and shape.
• For some products, there is a possibility that minor scratches may occur during transportation.
• Some products are manufactured overseas, where the sewing techniques and inspection standards are different from those in Japan, and there may be small scratches, fraying, poor thread finishing, or odors from the manufacturing process.

If you don't receive an email after your order is complete
If you do not receive emails from us, please check the following and review your settings.

If you don't receive the email, it may be because:
1. The email may have been sorted into your spam folder.
2. An error may have occurred due to your domain specification.

We apologize for the inconvenience, but please check the reception settings of each email address and change them as necessary. The method for setting up reception varies depending on the mobile phone company and manufacturer you use, so please contact the relevant support or check your contract information for information on how to set it up.

If you still do not receive the email after changing the settings, please contact us via "Inquiries" so that we can check the details.

As orders are shipped from overseas and processed immediately after the order is placed, cancellations are generally not accepted. However, depending on the delivery status, cancellations may be possible, so please contact us using the form below.

After an order has been completed, we do not offer services such as changing the delivery address, size, or color, or placing additional orders or combining multiple orders. Please check the order details and quantity on the confirmation screen before completing your order.

We do not provide gift wrapping services.

We offer a full range of services, including credit card payments. For more information, click here

Regarding the timing of payment, we charge each payment service when you place an order. Please contact each payment service for details on the billing date and closing date.

In order to reduce paperwork, we do not generally include an invoice. Please check your order history on your My Page or the order completion email.

Please fill in your name and order number in the inquiry form and request a receipt.

Our company has applied for registration as a taxable business with the tax office and has obtained the following qualified invoice issuing business registration number.

CREAERA Inc.
Registration number: T1021001078774

*You can also check this on the National Tax Agency's Invoice System Eligible Invoice Issuer Publication Website .

Shipping Fees [Regular Products]
Nationwide flat rate of 700 yen (tax included)
*Free shipping for purchases totaling 9,000 yen or more

[Large item]
Shipping costs vary depending on the type of product. Please check the shipping cost on the product page or cart screen before placing your order. Please note that shipping costs will be charged for each large item. Please also note that shipping costs and product prices may change without notice.

Regarding delivery address <br/>As a general rule, we cannot accept changes to the delivery address after an order has been completed, as we need to prevent fraud and review each payment method.

Delivery time <br/>After payment is completed, we will ship your order according to the estimated shipping date shown on the product page. Since we arrange for inventory after receiving your order, the number of days it takes to arrange for delivery may vary depending on the stock situation and the supplier. Shipping times vary depending on the product, so please check the display on the product page.

Regarding delivery date and time specification
Please note that we do not accept delivery date requests.

Other notes: *Delivery may take longer depending on long holidays such as the New Year holidays and the volume of orders.
*Delivery may take longer due to unavoidable circumstances such as the delivery company's workload, weather conditions, traffic conditions, etc.
*For customers living in certain areas, such as Okinawa and remote islands, it may take longer for products to be delivered.

If you order items with different shipping estimates together, they will be delivered together as a general rule. Please note that the delivery time will be based on the latest item. If you would like the items to be delivered separately, please place separate orders.

You can check the tracking number and delivery status using the inquiry number provided in the shipping completion email.
Please check the tracking number and confirm the shipping status using the tracking service of each delivery company.
If you wish to change the delivery instructions or delivery address after the product has been shipped, or if the product has not arrived by the specified time, please check the shipping slip number and contact the sales office in your area directly.

*We do not ship to a branch office.
*We do not ship overseas.
*Customers are responsible for shipping costs for forwarding.

The customer is responsible for the shipping and return shipping costs (amount stipulated by our company) and other fees. After confirming the return, we will refund the amount minus the shipping and handling fees. We cannot re-ship the item after it has been returned. If you are absent for an extended period of time or refuse to receive the item, we may refuse to allow you to place future orders or use the service in accordance with our terms of use. Please note that if the item is returned due to an unknown address, this will be treated as an absence for an extended period of time.

Shipping fee + Return shipping fee (2,000 yen (tax included)) + Other materials and packaging costs (2,000 yen/item)

In order to conserve resources and keep prices low, we may ship products in simple packaging. Although there may be minor damage to the exterior, we do not accept returns. If there is a problem with the product, please contact us separately. Thank you for your understanding and cooperation.

We do not accept returns or exchanges due to customer convenience.
We take every precaution when manufacturing and shipping our products, but in the unlikely event that you receive a defective product or an incorrect delivery, we will accept returns and refunds.
*Please note that we do not accept exchanges of products.
*Our company is not subject to the cooling-off period under the Specified Commercial Transactions Act (Ministry of Economy, Trade and Industry).

Conditions for non-returns and refunds
Please note that we do not accept returns or refunds in the following cases:
If you do not apply for a return or refund within 7 days after the product arrives

• If the product shows signs of wear, damage, or dirt
• If the product tag or accessories are missing
• If the product is returned using a method other than that specified by our company
• Underwear, swimwear, accessories, and other items that come into direct contact with the skin without underwear

Return and exchange procedure
In the unlikely event that the delivered product is defective or different from the product you ordered, we will promptly accept returns and refunds upon request. Please contact us via the inquiry form within 7 days of receiving the product. After confirming the details, we will inform you of the return method, etc.

In the case of initial defects or incorrect delivery, we will cover the cost.

Once you register, you will have access to the following services:

• Register your shipping address information <br/>This will eliminate the input fields on the payment screen, making your shopping experience smoother.
• Check your order history <br/>You can check your past orders and current order status from your My Page.

Change shipping information

Please log in to your account details page.

About withdrawal

We apologize for the inconvenience, but please contact us by entering your name and email address in the inquiry form and informing us of your wish to cancel your membership.

You can check your order history and registered account information.