[Important] February 5th (Mon) - February 18th (Sun) Delivery suspension period during Chinese New Year (2024/1/7)

Color Information:

Color names are based on our internal management system.

There may be differences between our color names and official brand color names or actual product colors. We strive to display product images with colors as close to the actual product as possible. Even within the same color name, shades may vary between products. Please confirm the color on the "Enlarged Image" section of the product page.

*Please be aware that color differences may occur due to your monitor settings.

Size Information:

Please refer to the "Product Specifications" section on the product page for product sizes.

*Please note that there may be a 1-2 cm margin of error for some products.
*Please understand we do not exchange items because of size issues.

• Some products are manufactured overseas, so individual differences in color and shape may occur.
• Some products may inevitably have minor scratches due to transportation.
• As some products are manufactured overseas, sewing techniques and inspection standards may differ from those in Japan. Minor scratches, loose threads, poor thread finishing, or odors from the manufacturing process may occur.

If you are not receiving emails from kocol, such as order confirmations, please review the following and adjust your settings accordingly.

There are several possible reasons why you may not be receiving emails:

1. Emails may be filtered into your spam or junk folder.
2. Your email domain settings may be blocking our emails. Please ensure that "kocol.shop" is added to your safe sender list.

We apologize for the inconvenience, but please check your email reception settings and make any necessary changes. As the specific settings vary depending on your mobile carrier or email provider, please contact their support or refer to your service documentation for instructions.

If you continue to experience issues after changing your settings, please contact us via the "Contact Us" page for further assistance.

As we process orders immediately for overseas shipping, we generally do not accept cancellations. However, cancellations may be possible depending on the shipping status. Please contact us via the inquiry form below.

We do not offer services for changing delivery addresses, sizes, colors, adding items, or combining multiple orders after an order is completed. Please confirm your order details and quantities on the confirmation screen before completing your order.

We do not offer gift-wrapping services.

We offer a variety of payment options, including credit card payments. For more information, click here

Charges are applied to your selected payment service at the time of order placement. For specific billing dates and payment deadlines, please contact your payment service provider directly.

By our paperless policy, we do not typically include paper invoices. Please refer to your order history on your My Page or your order confirmation email.

To request a receipt, please fill out the inquiry form with your name and order number.

Our company has applied for registration with the tax office as a taxable business operator, and we have acquired the qualified invoice issuer registration number as follows.

CREAERA Co., Ltd.
Registration number: T1021001078774

*You can also check this on the National Tax Agency's Invoice System Eligible Invoice Issuer Publication Website .

Shipping

• Standard Items:
  For deliveries within Japan: Flat rate ¥700 (tax included). Free shipping on orders over ¥9,000.
  For deliveries within the U.S.: Flat rate $10. Free shipping on orders over $120.
• Large Items: Shipping fees vary depending on the specific item. Please check the product page or cart screen for the exact shipping cost.　Please note that large items incur individual shipping fees. Also, shipping and product prices are subject to change without prior notice.

Shipping Destinations

We currently ship only to addresses in Japan and the United States.
Please note that we do not offer international shipping to other countries or regions at this time.

Delivery Time

After payment for your order is completed, we will ship your items according to the estimated shipping time indicated on the product page. As we arrange inventory after receiving orders, the number of days required for arrangement will vary depending on the inventory status and the supplier. Shipping estimates vary by product, so please check the display on the product page.

Delivery Date and Time

Please note that we do not accept delivery date and time specifications.

Other Notes

*Delivery may take longer during long holidays such as New Year's holidays or during periods of high order volume.
*Delivery may be delayed due to unavoidable circumstances such as busy periods for the delivery company, weather conditions, or traffic conditions.
*Delivery may take longer for customers living in some areas such as Okinawa and remote islands.

If you order items with different shipping estimates together, they will generally be shipped together. The delivery time will be based on the item with the latest shipping date. If you would like to have the items shipped separately, please place separate orders.

Tracking numbers and delivery status can be checked from the inquiry number listed in the shipping completion email.

Please check the shipping status from the tracking service of each delivery company after confirming the order number.

For inquiries regarding changes to delivery specifications or delivery address after the item has been shipped, or if the item does not arrive after the specified time, please check the order number and contact the local sales office in your area directly.

*We do not ship to post office boxes.
*We currently ship only within Japan and the United States.
*Customers are responsible for any forwarding fees.

Customers will be responsible for the round-trip shipping fees (based on our company's rates) and other handling charges. After confirming the return, we will issue a refund for the amount remaining after deducting the shipping and handling fees. We do not offer redelivery for returned items. Please note that if you are absent for a long period of time or refuse to receive your order, we may refuse future orders or use of our services in accordance with our terms of use. Returns due to an unknown address will be treated the same as long-term absences.

For shipments within Japan:
Costs include the shipping fee at the time of shipment, the return shipping fee (¥2,000 including tax), and other material and packing costs (¥2,000 per item).

For shipments within the U.S.:
Costs include the shipping fee at the time of shipment, the return shipping fee ($20), and other material and packing costs ($20 per item).

To conserve resources and pursue low prices, we may ship in simplified packaging. Minor damage to the exterior packaging may occur, but returns will not be accepted for this reason. If there is a problem with the product itself, please contact us for further assistance. We appreciate your understanding and cooperation.

At kocol, we generally do not accept refunds, exchanges, or returns for customer convenience.

While we make every effort to ensure the quality and delivery of our products, we will offer exchanges or refunds for defective products or items that differ from the order.

Refund, Exchange, and Return Procedure

If you receive a defective product or an item that differs from your order, we will promptly provide an exchange or refund. Please contact us through the inquiry form within 7 days of receiving the product.

Refund, Exchange, and Return Eligibility

Cases eligible for refunds, exchanges, or returns:

• The delivered product was damaged
• The delivered product differs from the ordered item
• The product specifications (size, etc.) differ from the product page description.

Cases ineligible for refunds, exchanges, or returns:

• The product has been used
• More than 8 days have passed since delivery
• The delivered product does not match the customer's expectations
• The customer made an ordering mistake

We will cover the return shipping costs for defective items and incorrect deliveries.

By registering as a member, you can enjoy the following benefits:

• Registering delivery address information:
  Streamlined checkout process with fewer required fields.
• Order History:
  View your order history and current order status in your account's "My Page" section.

Changing Shipping Address:

Please log in to "My Page" and update your address details in the account settings.

Account Cancellation:

We apologize for the inconvenience, but please contact us via the inquiry form with your name and email address to request account cancellation.

You can view your order history and registered account information in "My Page".